Terms of Service

Last updated: February 20, 2026

Service

MonkeyThorn Meet provides encrypted video conferencing. The service is provided "as is" without warranty of any kind. We do not guarantee uptime, availability, or fitness for any particular purpose.

Acceptable Use

You agree not to use MonkeyThorn Meet to:

• Violate any applicable law or regulation.
• Transmit content that is illegal, harmful, or infringes on the rights of others.
• Interfere with or disrupt the service or its infrastructure.
• Attempt to gain unauthorized access to the service or its systems.
• Use the service for automated or programmatic access without permission.

We reserve the right to terminate access for violations of these terms.

Prepaid Hours

• Hours are metered based on participant connection time. Each participant's time counts individually — a 2-person call for 30 minutes uses 60 participant-minutes (1 hour).
• Purchased hours do not expire.
• Hours are non-transferable between accounts.
• Active calls are not disconnected when your balance reaches zero, but new rooms cannot be created.

Refund Policy

We offer a full refund within 7 days of purchase if you have not used more than 30 minutes of your purchased time. After 7 days or 30 minutes of use, purchases are non-refundable. To request a refund, contact us with your access code.

Encryption Disclaimer

End-to-end encryption is enabled by default using a passphrase embedded in the invite link's URL fragment. The security of your call depends on how you share the invite link. If you share the link over an insecure channel, the passphrase may be visible to others. We recommend sharing invite links via encrypted messaging apps or in person.

MonkeyThorn Meet's architecture is designed with privacy and security as foundational principles. Formal compliance certifications (HIPAA, SOC 2) are on our roadmap. Contact us to discuss your compliance requirements.

Limitation of Liability

To the maximum extent permitted by law, MonkeyThorn Meet and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the service. Our total liability shall not exceed the amount you paid for the service in the 12 months preceding the claim.

Changes

We may update these terms at any time. Continued use of the service after changes constitutes acceptance of the updated terms.

Contact

For questions about these terms, contact MonkeyThorn Meet support.